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ROWHEELS Revolution 1.0 Wheelchair FAQ

What sizes does the wheelchair come in?

The Revolution 1.0 is available in three seat width sizes; 16”, 18” and 20”

What is wheelchair seat width?

The wheelchair seat width is the measurement of the seat upholstery between the arm rests.

What is the importance of seat width?

It is important to choose the correct seat width because this will make the wheelchair more comfortable and make it easier to use the unique pulling action.

If the seat width is too narrow, the arms of the chair can put pressure on your hips and thighs. If the seat width is too wide, it will make using the hand-rims more difficult. It will also make the wheelchair more awkward to maneuver in confined spaces.

  • 16″ (narrow adult),
  • 18″ (average adult).
  • 20″ (wide adult).

To properly determine the correct width, sit on a solid surface and measure the widest part, be it hips or thighs. Add about 1 to 2 inches to that measurement for clearance.  Keep in mind other special seating accessories such as hip guides and abductors which might need a bit more width in the wheelchair seat.

For further information or assistance, email support@rowheels.com

Does the Revolution 1.0 come with a warranty in the USA?

The Revolution 1.0 comes with a 1-year manufacturer’s warranty. ROWHEELS will either replace or repair the wheelchair at our sole discretion.

 
How do ROWHEELS work?

ROWHEELS wheelsets and wheelchairs are manual wheelchair wheels that are geared at the center such that you pull or “row” to propel forward. Pulling on the handrims moves the wheelchair forward and pushing on the handrims moves the wheelchair backwards. Turning is similar to standard propulsion; to turn right you pull on the left handrim and to turn left you pull on the right handrim.

Who can use ROWHEELS wheels?

The rule of thumb for determining whether a user can maneuver a ROWHEELS -equipped wheelchair is as follows:

►If you can go backwards on a standard manual wheelchair, you are a likely candidate for a ROWHEELS wheelchair or wheelsets.

►If have limited trunk control, proper set-up of your chair will be required. This will include moving your hips slightly forward for stability and making sure you are sitting comfortably in your chair and can touch the center of your wheels with your fingers.

I live in outside the USA, will ROWHEELS ship to me?

Rowheels will ship worldwide. Please contact us for international shipping quotes. Please be aware that the ROWHEELS manufacturer warranty only applies with the USA. If you need assistance, please contact the ROWHEELS support team. support@rowheels.com

Are ROWHEELS Wheels covered by insurance and the VA?

All ROWHEELS wheelchairs and wheelsets are covered by insurance, including Medicare, the VA, and private insurance through HCPCS billing code E2227. Reimbursement documents can be filled out by either your doctor/ medical staff or Physical Therapist. Insurance companies make their own determination on coverage or reimbursement based on individual consideration. If you suffer from shoulder pain or are beginning to exhibit signs of shoulder injury, talk with your doctor or therapist to see if ROWHEELS are right for you.

Notice to Medicare Beneficiaries: Medicare will only pay for medical equipment and supplies if a supplier has a Medicare supplier number. Rowheels does not have a Medicare supplier number at this time and therefore Medicare will not reimburse for any medical equipment and/or supplies provided by ROWHEELS. The payment for all the purchases in the ROWHEELS store, without exception, will be the personal responsibility of the customer making the purchase.

 
What colors is the Revolution 1.0 wheelchair available in?

The Revolution 1.0 is available in Rowheels Red and Ocean Blue and Vanta Black. You can select the color you prefer when placing your order.

Is there a pediatric version of the Revolution 1.0?

Not at this time. However, we would like to offer a pediatric version of the Revolution wheelchair at some point in the future, please sign up for the ROWHEELS newsletter and we will keep you informed about new product introductions.

Is the Revolution wheelchair made in the USA?

While certain sub-assemblies are manufactured overseas to help make the Revolution 1.0 so affordable. The final chair is fully assembled and tested by our factory trained technicians in the USA before shipping direct to you the customer.

If I order today when will my Revolution 1.0 arrive?

Orders usually ship with 24 hours, Monday – Friday. Within the contiguous U.S. standard ground shipping is typically 4 to 5 business days depending on your location. Once the wheelchair is shipped you will receive an email notification from ROWHEELS that includes a UPS tracking number, the tracking number enables you to see where your wheelchair is and when you can expect it to be delivered. Typically orders delivered within 3 to 4 days, depending on where you live.

How big is the delivery package?

Length 32 in (99.06 cm), Width 14 in (30.48 cm), Height 31 in (78.74 cm)
Total weight 46 lb. (22.68 kg)

Who can I talk to about an issue I am having with my new Revolution chair?

Call Rowheels Customer care on (608) 268-9670 8am to 6pm Central Time or Email  support@rowheels.com