General Information

When will ROWHEELS Revolution 1.0 be available to buy?

We are currently finalizing our manufacturing and expect the Revolution 1.0 to be available to buy from our website end of May 2019. Please register with us to be one of the first in-line.

Where can I buy a ROWHEELS 1.0 wheelchair?

Unlike other manufacturers you can purchase your Revolution 1.0 wheelchair direct from ROWHEELS. Selling direct helps ROWHEELS keep our costs down and pass on those savings to you the customer.

What sizes does the wheelchair come in?

The Revolution 1.0 is available in three seat width sizes; 16”, 18” and 20”

What is wheelchair seat width?

The wheelchair seat width is the measurement of the seat upholstery between the arm rests.

What is the importance of seat width?

It is important to choose the correct seat width because this will make the wheelchair more comfortable and make it easier to use the unique Rowheeling action.

If the seat width is too narrow, the arms of the chair can put put pressure on your hips and thighs.

If the seat width is too wide, it will make using the hand-rims more difficult. It will also make the wheelchair more awkward to maneuver in confined spaces.

I live in London will Rowheels ship a chair to me?

Currently ROWHEELS only ships the Revolution 1.0 within in the USA. However, there are online stores that carry the Revolution 1.0 and they will ship to Europe. Please be aware that the ROWHEELS manufacturer warranty only applies with the USA. If you need assistance, please contact the ROWHEELS support team. support@rowheels.com

If I order today when will my Revolution 1.0 arrive?

Orders usually ship with 24 hours, Monday – Friday. Within the contiguous U.S. standard ground shipping is typically 4 to 5 business days depending on your location. Once the wheelchair is shipped you will receive an email notification from ROWHEELS that includes a FedEx tracking number, the tracking number enables you to see where your wheelchair is and when you can expect it to be delivered. Typically orders delivered within 3 to 4 days, depending on where you live.

Can I buy shares in ROWHEELS?

ROWHEELS is a private company so its shares are not publicly traded. If you are an approved investor you can email us via investors@rowheels.com.

Common gift card scams – awareness for our customers

We want to make sure you are aware of common scams that may include asking for payment using ROWHEELS Gift Cards. While the specifics of the scams vary, scammers generally follow a common pattern: they connect with a victim by phone, email, through social media, or online; they create a sense of urgency (for example: by offering a great price or mentioning a personal hardship or emergency); they ask for payment using gift cards; and they instruct the victim to purchase gift cards online or at a nearby store. The scammer then demands or instructs the victim to provide the claim code on the gift card by phone, text message, or email – and then disappears. Here are a few reminders to help stay safe online:

No legitimate sale or transaction will require you to pay specifically with gift cards.

Never use ROWHEELS Gift Cards for payment outside of ROWHEELS.com. ROWHEELS Gift Cards can ONLY be used on ROWHELS.com and should not be used to make payments to other businesses or individuals.

DO NOT provide any gift card details (such as the claim code) to someone you do not know or trust. Once a claim code, from any gift card, is provided to a scammer, the funds will likely be spent before you are able to contact law enforcement or ROWHEELS.

What colors is the Revolution 1.0 wheelchair available in?

The Revolution 1.0 is available in Rowheels Red and Ocean Blue and Vanta Black. You can select the color you prefer when placing your order.

Is there a pediatric version of the Revolution 1.0?

Not at this time. However, we would like to offer a pediatric version of the Revolution wheelchair at some point in the future, please sign up for the ROWHEELS newsletter and we will keep you informed about new product introductions.

How big is the delivery package?

Length 39 in (99.06 cm), Width 12 in (30.48 cm), Height 31 in (78.74 cm)
Total weight 46 lb. (22.68 kg)

Is the Revolution wheelchair made in the USA?

While certain sub-assemblies are manufactured overseas to help make the Revolution 1.0 so affordable. The final chair is fully assembled and tested by our factory trained technicians in the USA before shipping direct to you the customer.

Who can I talk to about an issue I am having with my new Revolution chair?

Call Rowheels Customer care on (608) 268-9670 8am to 6pm Central Time or Email  support@rowheels.com

Does the Revolution 1.0 come with a warranty in the USA?

The Revolution 1.0 comes with a 1-year manufacturer’s warranty. ROWHEELS will either replace or repair the wheelchair at our sole discretion.

REVOLUTION 1.0  Which size is right for you?

“The Revolution 1.0 is available in three seat widths:

  • 16″ (narrow adult),
  • 18″ (average adult).
  • 20″ (wide adult).

The wheelchair seat width is the measurement of the seat upholstery between the armrests.

An 18″ wheelchair refers to the width of the seat upholstery being 18″ wide.

How to determine correct seat width.

The seat width should be wide enough to accommodate the hips, but not so wide that you have to stretch to reach the wheels.

If the width is too narrow, the arms of the chair will put pressure on the hips and thighs, which could lead to pressure sores.

To properly determine the correct width, sit on a solid surface and measure the widest part, be it hips or thighs. Add about 1 to 2 inch to that measurement for clearance.

Keep in mind other special seating accessories such as hip guides and abductors which might need a bit more width in the wheelchair seat.

For further information or assistance, email support@rowheels.com

FAQs for LX/HX wheels

How do Rowheels work?

Rowheels (REV–LX and REV-HX) are manual wheelchair wheels that are geared at the center such that you pull or row to propel forward. Pulling on on the handrims moves the wheelchair forward and pushing on the handrims moves the wheelchair backwards. Turning is similar to standard propulsion; to turn right you pull on the left handrim and to turn left you pull on the the right hand rim.

Will ROWHEELS REV LX/HX wheels work with my wheelchair?

Currently, REV LX/HX wheels are compatible with most models of manual wheelchairs from Quickie, TiLite, Invacare/Top End, Colours, Per4Max (everyday), Motion Composites and Ki Mobility. If you have a chair from a different manufacturer, read through the compatibility check section for more info.

What wheel sizes are the ROWHEELS Rev LH/HX wheels available in? AT

REV LX/HX wheels are available in the four most common sizes which are 26″ (590 mm), 25″ (559 mm), 24″ (540 mm) and 22″ (501 mm).

Will the ROWHEELS REV LX/HX wheels add width to my wheelchair?

Currently, the REV LX/HX wheels will add less than an inch of width to your wheelchair (approximately 5/16″ per wheel and 5/8″ TOTAL width to your chair)

How much weight will ROWHEELS REV wheels add to my wheelchair?

Each ROWHEELS  REV LX/HX wheel will add about 2 Lbs  of weight relative to a standard 32 steel spoke wheel. However, you probably won’t notice the difference. Remember that your own weight can fluctuate by a few pounds from one week to the next and studies have shown that adding one or two pounds of rolling  weight will have a negligible effect on the effort required to propel your wheelchair. Since using ROWHEELS wheels allows you to use your stronger back muscles, while minimizing or eliminating the factors that lead to shoulder injury and pain, the benefits far outweigh any minor issues associated with their added weight. Using high pressure rated tires and making sure the tires are properly inflated is of much greater importance to reducing propulsion effort/rolling resistance.

“No significant difference in either wheeling velocity or energy efficiency was found between the Spinergy and steel-spoke wheels (~2 lbs heavier); therefore, based on these measures, the additional cost of Spinergy wheels cannot be justified. Spinergy and steel-spoke wheel users were also separated in the analysis to determine whether the type of wheel normally used affected performance during the trials. When the 2 groups of users were separated, there were still no differences in velocity or PCI (Physiological Cost Index ) when wheeling with Spinergy or steel-spoke wheels.”

A comparison of spinergy versus standard steel-spoke wheelchair wheels. Hughes B., Sawatzky B.J., Hol A.T.; Arch Phys Med Rehabil. 2005 Mar;86(3):596-601.

Who can use ROWHEELS’ wheels?

The rule of thumb for determining whether a user can maneuver a Rowheels-equipped wheelchair is as follows:

►If you can  go backwards on a standard manual wheelchair, you are a likely candidate for a ROWHEELS wheelchair.

►If have limited trunk control, proper set-up of your chair will be required. This will include moving your hips slightly forward for stability and making sure you are sitting comfortably in your chair and can touch the center of your wheels with your fingers.

I have been “pushing” my wheel rims for may years. Is it difficult to switch to “pulling” full time?

If you are currently a wheelchair pusher, when you first start using ROWHEELS it will take a good 15 to 30 minutes in an open space to begin getting comfortable with the modality change from pushing to pulling. From what we have seen, those who have been pushers for multiple decades take about 2 to 3 days to become fully comfortable with using Rowheels and that transition period becomes shorter  the less time you have been pushing a chair. If you are a new wheelchair user, there is little to no adjustment.

Do REV HX/LX wheels come in different colors?

Currently ROWHEELS REV LX/HX wheels are available with white, black or red hubs.

What is the difference between ROWHEELS  REV-LX and ROWHEELS REV H-X wheels?

Similar to pulling on a lever, REV-LX wheels are geared to provide users with a mechanical advantage that translates into a 25% reduction in the effort/force required to propel when compared to standard push wheels. REV-HX wheels are the fastest manual wheelchair wheels on the market! Using a high gear version of ROWHEELS patented geared hub, REV-HX wheels turn 30% faster than the handrim. This results in a responsive and quick set of wheels. The LX’s low gear design and exceptional ergonomics make wheelchair mobility easier and healthier than ever before. Going up inclines, through carpet or uneven terrain requires less effort using REV-LX wheels. If you have reduced upper body strength or mobility, the REV-LX can keep you mobile and active without needing to rely on powered alternatives. If you are an athlete looking to train and exercise and/or a wheelchair user with good upper body strength looking to relieve shoulder pain, improved posture, gain stamina or improve upper body strength, the REV-HX is the answer. With REV-HX wheels you can achieve this without worrying about compromising or damaging your shoulders like you could using standard push wheels.

Can I camber ROWHEELS ‘  REV-LX /HX wheels?

Yes.  ROWHEELS wheels can be cambered up to 6 degrees. We are also looking into the possibility of future versions of ROWHEELS with a higher degree of cambers that could be used for wheelchair sports.

Can I curb jump using ROWHEELS technology?

Rowheels’ functionality is similar to that of push wheelchirs in that once a user adapts to the rowing/pulling propulsion method, he/she should be able to perform the same maneuvers possible with push propulsion. With sufficient practice, advanced skills such as curb jumping can be performed using ROWHEELS products. Curb jumps should be attempted with anti-tippers at all times, in the presence of a spotter and only after sufficient practice.

Are Rowheels Wheels covered by insurance and the VA?

ROWHEELS REV-HX & REV-LX wheels are covered by insurance, including Medicare, the VA, and private insurance through HCPCS billing code E2227. Reimbursement documents can be filled out by either a your doctor/ medical staff or Physical Therapist. Insurance companies make their own determination on coverage or reimbursement based on individual consideration. If you suffer from shoulder pain or are beginning to exhibit signs of shoulder injury, talk with your doctor or therapist to see if ROWHEELS are right for you.

 

Notice to Medicare Beneficiaries: Medicare will only pay for medical equipment and supplies if a supplier has a Medicare supplier number. Rowheels does not have a Medicare supplier number at this time and therefore Medicare will not pay for any medical equipment and/or supplies provided by ROWHEELS. The payment for all the purchases in the ROWHEELS store, without exception, will be the personal responsibility of the customer making the purchase.

Can I switch between “pulling” and ‘pushing” ROWHEELS ‘REV-LX and REV-HX wheels?

Yes. ROWHEELS designed the wheels to allow for the tire sidewalls to be available to push off of. This ability to pull and push seamlessly between the  handrim and the wheel makes going up inclines much easier.

Are ROWHEELS’ REV-LX AND REV-HX wheels “quick release” wheels?

Yes, REV-LX and REV-HX wheels use a push-button quick release mechanism and the wheels can be easily taken off and on your wheelchair.

Can I use standard push wheels on my wheelchair if I am using

Yes. Rowheels quick release axle does not require any modification to your chairs camber tube/axle receiver.