Office Administrator and Support

Rowheels, Inc.
8001 Terrace Ave., Suite 204
Middleton, WI  53562


Rowheels, Inc. is seeking a full-time Administrator of the Office & support team activities to join our growing operations located in Middleton, WI.  This entry-level employee will wear many hats while supporting the Company’s daily administrative, customer service, sales/marketing, support shipping and engineering team support activities.  Qualified candidates will have excellent multi-tasking skills, exceptional attention to the details and general business expertise to fulfill key responsibilities including but not limited to:

Administrative Support of the Office Customer Service Support

Ensure that all executives, managers and staff receive support with assigned projects, tasks and processes

Complete daily data entry and filing of key contracts

Facilitate shipping operations and documentation

Take Customer support calls and coordinate service topics internally.

Contribute and document internal and external customer service processes.

Plan and manage corporate events, support tasks for external meetings and board meetings.

Book and manage all company-related travel

Maintain calendars and executive support to CEO

Fulfill receptionist duties as the “front door” of the company

Maintain physical office and spaces to ensure a professional, brand-appropriate appearance

Stock all office supplies, snacks, beverages and miscellaneous

Assist with staff expansion and workstation set-ups

Coordinate implementation and maintenance of phone systems, office systems and computer-related operations


Maintain CRM and Excel records for the client sales pipeline

Support high-volume retail customer activity including by phone, email, fax and the onsite retail store

Create memos, agendas, general correspondence, visual presentations and data reporting as requested


Basic Accounting:

Assist with revenue billing, customer management and accounts receivable

Assist with corporate expense reporting, vendor management and accounts payable

Assist with inventory management, procurement and periodic physical inventory counts


Knowledge, Skills, Abilities and Achievements:

Minimum 2 years of general office management and administrative support

High School Diploma (or equivalent); Associate’s or Bachelor’s degree; or equivalent work experience.

Self-starter; Ability to work independently without supervision

Flexible and eager to learn new things in a fast-paced environment.

Service-oriented, Task-oriented, Strong attention to the details.

Effective interpersonal customer service skills; Excellent written and verbal skills.

Computer proficiency; Skilled in Microsoft Office (Outlook, Excel, Word, PowerPoint), and the Google Suite.

Detailed knowledge of ZOHO and/or other CRM, and/or database management experience is helpful.

General knowledge of manufacturing ERP and general ledger accounting software modules is helpful.

Ability to work with proprietary and confidential data using the utmost professional discretion is required.

Rowheels, Inc. is an equal opportunity employer.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.